I first reached out to Data Dynamics back in February of 2012, when our flagship product, NarrativePRO, had stopped working all of a sudden and we were getting a flood of calls from our clients, who were unable to use our product. Their software developers had never seen or heard about our product before, but they dove right in, identified the issue and fixed it within 24 hours. Since then they have taken care of our software development and maintenance needs. Before the start of any major phase, they share with us a breakdown of estimates, which they never exceed. Besides their honesty, I also appreciate their communications skills and their overall knowledge and expertise in software as a service (SaaS). Throughout the past 8 months I have also been able to count on their advice to build and manage our product roadmap along with keeping development costs under control.