What we learned from the current pandemic is that we must be prepared to institute remote work policies on short notice. A robust Business Continuity Plan (BCP) should include an IT management solution that ensures smooth operations in case employees have to abruptly switch to remote work. The right remote management and monitoring (RMM) solution will help you efficiently manage the remote devices of your users that are working from home.
Your endpoint management solution should provide remote monitoring and remote control of remote and off-network endpoints. This way, your IT team can easily and efficiently access any of these endpoints to troubleshoot issues and maintain system uptime for your employees.
Managing Remote Worker IT Environment:
- Endpoint management tools can provide access to these devices without interrupting the user so that the IT technicians can work behind the scenes. This keeps employee productivity high while allowing the IT team to resolve issues quickly.
- The remote access feature can also be used to allow remote workers to securely access their office-based computers from their home office, especially in cases where some computers may not be allowed to go offsite.
- Remote access is a powerful feature that allows employees to access their work computers and continue to work productively if they need to abruptly transition to remote work. This means that even if your entire team suddenly needs to start working from home, your business operations can continue uninterrupted during an unexpected crisis.
Securing Remote Worker IT Environment:
- During any crisis, such as the current pandemic, cyber criminals work overtime to exploit vulnerabilities that can expose your business to potential cyber attacks.
- With the lines between working from the office and working from home blurring, prioritizing the security assessment of your systems and networks should be your main focus.
- Implement Dark Web monitoring to know when employee login credentials have been compromised.
- It’s important to provide extensive security training to your workforce to ensure that they follow the best practices required to keep your systems protected against cyber attacks. This will help in reducing the risks of ransomware and other cyber attacks that can be extremely costly for small and midsize businesses.
- As part of continuous cybersecurity training, consider email phishing simulations, that can train your employees to identify and avoid phishing attacks
- Consider using Single Sign-on (SSO) and 2-Factor Authentication (2FA) as a general practice to ensure that logins are more secure, regardless of whether employees are working from the office or their homes